Cancellation Policy

Holiday Odisha Hotel provides a detailed cancellation policy to ensure clarity for guests booking stays, tours, or packages through holidayodisha.com. All cancellations require written notice via email (hr@bluelilybeachresort.com) or the online portal, with processing within 7-14 business days to the original payment method.

Cancellation Charges

  • More than 30 days prior to arrival: Full refund (100%), minus Rs. 500 processing fee.

  • 16-30 days prior: 90% refund (10% retention).

  • 08-15 days prior: 75% refund (25% retention).

  • 04-07 days prior: 50% refund (50% retention).

  • Less than 04 days prior: No refund (100% retention).

  • No-show or early departure: No refund.

Peak Season & Special Conditions

During peak periods (festivals like Rath Yatra, Durga Puja, Diwali, Christmas/New Year, or long weekends), stricter rules apply with 45-day notice for full refunds. Group bookings (5+ rooms) require 45 days’ notice. Non-refundable rates offer discounted prices but no refunds under any circumstances.

Amendments & Modifications

Changes to dates or room type are allowed up to 15 days prior, subject to availability and a Rs. 1000 fee per change. After 15 days, amendments are treated as cancellations.

Refund Process

Refunds are issued to the original payment method (credit/debit card, UPI, or net banking). Bank processing may add 5-10 days. International guests are eligible for equivalent INR conversion.

Force Majeure

Refunds or credits are considered on a case-by-case basis for events beyond control (natural disasters, government restrictions, pandemics) with valid proof.

Child Policy Integration

Child bookings follow adult policy; no extra leniency.

Important Notes

  • The policy displayed at booking and in the confirmation email supersedes all.

  • All rates are inclusive of taxes unless stated.

  • Disputes are governed by Odisha jurisdiction.

This mirrors standard Indian hotel/resort policies for transparency and compliance.​

Information We Collect

• Personal Information: When you make a reservation or interact with our services, we may collect personal information such as your name, contact details, payment information, and preferences.
• Device Information: We may collect information about the devices you use to access our services, including IP address, browser type, and device identifiers.
• Usage Information: We collect data on how you interact with our services, including pages visited, links clicked, and other actions taken.
• Location Information: With your consent, we may collect information about your location to provide location-based services.

How We Use Your Information

• Provide and Improve Services: We use your information to provide, personalise, and improve our services, including processing reservations and enhancing user experience.
• Communicate with You: We may use your contact information to communicate with you about your reservations, send important updates, and respond to your inquiries.
• Marketing: With your consent, we may use your information for marketing purposes, including sending promotional offers and newsletters. You can opt-out of marketing communications at any time.
• Analytics and Research: We use data for analytics, research, and to better understand how users interact with our services.

How We Share Your Information

• Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services.
• Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from government authorities.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Security

We take reasonable measures to protect your information from unauthorised access and disclosure. However, no data transmission over the internet is entirely secure, so please use caution when transmitting personal information.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. The effective date at the top of the page indicates when the policy was last revised. Your continued use of our services after changes to the Privacy Policy signifies your acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at reservation@bluelilyhotels.com or +91-9583003725,51,52,53.

Thank you for choosing Holiday Odisha!